General Terms and Conditions | WinCraft
1. Introduction and Scope
These General Terms and Conditions (GTC) set out the legal and usage framework for using the online casino services available on wincraftcasino-hu.com. The service provider is Casiworx N.V. (registered office: Curaçao, company registration number: 163922). Payment processing is carried out by Xenith Ltd. (Cyprus).
By using any part of the platform, you accept these terms.
2. Eligibility and Basic Requirements
The service may only be used by natural persons who:
- are at least 18 years old and legally competent;
- reside in a jurisdiction where online gambling is not prohibited;
- provide real, verifiable data during registration;
- are not subject to self-exclusion or active restrictions with the provider.
It is the player’s responsibility to ensure that gambling is lawful under the laws of their country of residence.
3. Registration and Account Use
3.1. Account Creation
Data required for registration: full name, valid email address, password, date of birth, country of residence. The account is activated via email confirmation.
3.2. Single Account Rule
Only one player account per user is allowed. Multiple accounts (using different emails, devices, or IP addresses) constitute a violation.
3.3. Suspension and Termination
The provider may suspend or permanently terminate an account if:
- false or inaccurate data was provided;
- bonus abuse or “bonus hunting” is detected;
- behavior suggests attempts to bypass or manipulate the system;
- KYC verification is refused or fails.
4. Bonus and Promotional Terms
4.1. Claiming
Bonuses are available via the Promotions section of the website, campaign emails, or customer support. By activating any offer, the related terms are deemed accepted.
4.2. General Rules
Wagering requirement: typically x40–x70 (specified in each offer).
- Maximum bet while using a bonus: €5.
- Validity: bonus money – 10 days; free spins – 24 hours (unless otherwise stated).
- Maximum withdrawal from a bonus: 10x the deposit or bonus (for no-deposit offers, specific limits apply).
4.3. Prohibited Practices
It is forbidden to claim bonuses with multiple accounts, to “store/stack” bonus rounds, to play on excluded games, or to use patterns aimed at circumventing conditions (e.g., covering opposite bets, clear arbitrage).
In case of violation, the provider may cancel the bonus and related winnings, suspend the account, and withhold payouts.
5. Game Rules and Technical Operation
- Games operate via an independent RNG or live studio.
- Use of automated tools (bots, scripts, macros) is prohibited.
- All gaming activity is logged.
- In case of a technical error, the provider restores the last valid state; player-side issues (internet, device) do not entitle compensation.
6. Deposits, Withdrawals, and Limits
6.1. Supported Payment Methods
- Bank cards: Visa, Mastercard
- Cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Litecoin (LTC)
- Other: Interac (for Canadian players)
6.2. Summary Conditions
| Item | Value / Rule |
| Minimum deposit | €5 |
| Minimum withdrawal | €20 |
| Daily withdrawal limit | €1,000 |
| Weekly withdrawal limit | €3,000 |
| Monthly withdrawal limit | €10,000 |
| KYC | Mandatory before first withdrawal |
Processing times (indicative):
- Bank card: 1–24 hours after approval.
- Cryptocurrencies: usually 5–30 minutes after approval.
Withdrawals may be delayed due to technical or compliance (KYC/AML) reviews.
7. Violations, Abuse, Account Blocking
The provider may suspend or terminate accounts in cases of multiple account use, fraud, suspected money laundering, repeated chargebacks, recurring bonus abuse, or any serious contractual breach. In severe cases, the provider may file a report with authorities.
8. Data Protection
Data processing complies with EU GDPR regulations. Details can be found in the Privacy Policy.
Data transfer to third parties is permitted only with a legal basis and contractual safeguards. Personal data transfers are protected by SSL/TLS encryption.
9. Jurisdiction and Applicable Law
The service is governed by the laws of Curaçao. The courts of Curaçao have jurisdiction over disputes. In case of discrepancies, the English version of the GTC shall prevail.
10. Amendments
The provider reserves the right to modify the GTC at any time. Changes take effect on the date of publication on the website. It is the user’s responsibility to stay informed about the current version.
11. Contact
- Customer support: [email protected]
- Live Chat: 24/7, also available in Hungarian
- Data protection: [email protected]
12. Automated Checks
The system uses automated tools to monitor unusual gaming behavior, multiple accounts, bonus abuse, and recurring payment issues. Automated alerts are followed by human review; no legally binding decision is made solely by automated means.
13. System Errors and Liability Limitation
In case of technical errors, the provider restores the last saved state. Losses due to player-side issues (internet connection, browser/device errors) are not reimbursable. The provider is not liable for external circumstances beyond its control (network outages, third-party service failures).
14. Responsible Gambling
Available settings: daily/weekly/monthly deposit limits, time-outs, temporary or permanent self-exclusion.
Further information and assistance can be found on the Responsible Gambling page; services are not available to persons under 18.